Cookie Policy

Privacy & Cookies Policy

Section 1 – What Information Do We Collect?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

When you browse our store, we automatically collect certain information about your device, such as details regarding your web browser, IP address, and time zone. We also collect information about the page(s) you visit, actions you take on the site (e.g., completing a purchase), or how you arrived at our site (e.g., search, paid advertisement).

To track and store this information, we use the following technologies/services:

  • Cookies. Cookies are small files stored in browsers which are used to save user preferences.
  • Google Analytics. To gather information about how customers shop in our store, we use Google Analytics, a service provided by Google. You can view more information on this service at We also use Google Signals, which allows Google Analytics to associate data from your visit to our site with other Google information. Remember, all of your Google data may be accessed and/or deleted by you via
  • Klaviyo. Klaviyo tracks browsing behaviour and will associate it with your email address if you provide it to us.
  • Heap. Heap is a user behavioural analytics product and service used to collect and analyse data about how users are interacting with our website.

Additionally, when you begin or complete a purchase through our website, we collect certain information from you, including your name, email, billing/shipping address, and payment information.

Collectively, all types of information gathered or provided to us by you are referred to as ‘Personal Information’.

Section 2 – How Do We Use Your Information?

When you provide Personal Information as part of a transaction, we use the order information to fulfil any orders placed through our website. This includes processing payment, shipping item(s), and sending order information/confirmations. We may also use it to communicate with you regarding your order, screen orders for potential fraud, or provide advertising for additional products/services.

Other information collected as you browse the site, including page(s) visited, actions taken, or referral source, may be used to personalise your browsing experience, assess website performance, or shared with third parties for marketing/advertising purposes. With your permission, we may also send you emails about our store, new products, and other updates.

Our marketing partners include:

  • Bing (opt out of targeted advertising here)
  • Criteo (opt out of targeted advertising here)
  • Facebook (opt out of targeted advertising here)
  • Google (opt out of targeted advertising here)
  • LiveIntent (opt out of targeted advertising here)
  • Outbrain (opt out of targeted advertising here)
  • Pepperjam (opt out of targeted advertising here)
  • Pinterest (opt out of targeted advertising here)
  • Ratuken (opt out of targeted advertising here)
  • SteelHouse (opt out of targeted advertising here)
  • Taboola (opt out of targeted advertising here)
  • TikTok (opt out of targeted advertising here)
  • Yahoo (opt out of targeted advertising here)

You may also manage what tracking and cookies are enabled on your browser by clicking on the ‘Customise settings’ link in the footer of every page of our website.

We do not sell your personal information.

Section 3 – How Do You Get My Consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason (e.g., email marketing), we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

By interacting with our website, you permit us to use cookies to track website usage and share your data with third parties for marketing purposes. If you wish to opt out or manage which cookies are enabled for your browser, you may do so by clicking on the ‘Customise settings’ link in the footer of every page of our website. 

Section 4 – How Do I Withdraw My Consent?

If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at If you wish to delete or block cookies from your browsing activity, you may do so within your browser or by clicking on the ‘Customise settings’ link in the footer of every page of our website.

If you wish to opt out of being tracked by Google Analytics, you may do so at

We will never discriminate against you for withdrawing consent, and you will continue to be eligible for our best products & services regardless of whether you enable tracking.

Section 5 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 6 – WooCommerce

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through WooCommerce data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then the processor of your choosing (e.g. PayPal, or Braintree for credit card payments) will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read WooCommerce Terms of Service at or Privacy Statement at

Section 7 – Third-Party Services

In general, the third-party providers and brand partners used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us and/or market products and services that may be of interest to you.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 8 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a partial list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

  • _woocommerce_cart_hash, Helps WooCommerce determine when cart contents/data changes.
  • _woocommerce_items_in_cart, Helps WooCommerce determine when cart contents/data changes.
  • Wp_woocommerce_session_, Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
  • Woocommerce_recently_viewed Powers the Recent Viewed Products widget.
  • store_notice[notice id] Allows customers to dismiss the Store Notice.

You may also manage what tracking and cookies are enabled on your browser by clicking on the ‘Customise settings’ link in the footer of every page of our website.

Section 9 – Data Retention & Management

We retain Personal Information we receive as described in this policy for as long as you use our services or as long as is necessary to fulfil the purpose(s) for which it was collected. When you place an order through the Site, we will store your order Information unless and until you ask us to delete this information.

You may have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data; (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances as provided by applicable law. We will not discriminate against you for the exercise of these rights. If you request to delete your account, you can create a new account on our Platform at any time. If you have a request regarding your personal data that cannot be fulfilled from your account settings, please contact us at with the subject line ‘Privacy’.

Section 10 – Right of Access

If you are a European resident, you have the right to access any personal information we have collected from you. You also have the right to ask that your personal information be corrected, updated, or deleted. To exercise this right, please contact us at

Also, if you are a European resident and have provided personal information to us for marketing, browsing, or transactional reasons, please note that your information will be transferred outside of Europe, including to Canada, the United States and Australia.

Section 11 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 12 – Changes to Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

We hope this explains things clearly – and please be aware you can set your browser to reject cookies or you can delete them yourself if you wish. For full information on how to delete cookies, please visit (this will open in a new window – please note that we cannot be responsible for the content of external websites).

Please check back frequently to see any updates or changes to our privacy and cookies policy.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at



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